Bitsduck (the “Company”) is a Money Services Business (“MSB”) registered with the Financial Transactions and Reports Analysis Centre of Canada (“FINTRAC”) for dealing in virtual currency and money services. Bitsduck operates as a non-custodial cryptocurrency exchange.

1. General Risk Acknowledgement

By accessing or using the Services, you acknowledge that you do so voluntarily and entirely at your own risk. The exchange of virtual currency involves significant risk, including the risk of large and sudden price fluctuations, operational risks, technology failures, and potential regulatory changes.

Bitsduck does not guarantee profits or protection against losses resulting from the purchase, sale, or exchange of virtual currency.

2. Digital Asset Volatility

You understand that:

• The price of virtual currency can fluctuate widely within seconds or minutes.
• Virtual currencies may gain or lose substantial value and may become worthless.
• Market conditions may change unexpectedly due to regulatory actions, market sentiment, technical failures, cyberattacks, or other external events.
• Unlike fiat currency, virtual currency is not issued or backed by any government or central bank, and no authority can support or stabilise its value.
  

3. Suitability and Financial Considerations

You should carefully evaluate whether exchanging or holding virtual currency is suitable for your financial situation, risk tolerance, and investment objectives.
Bitsduck does not assess your personal financial circumstances and cannot determine whether the Services are suitable for you.

4. Wallet & Security Risks (Non-Custodial Model)

Bitsduck does not provide custodial wallet services and does not store, manage, or control users’ private keys.

You acknowledge that:

• If you lose access to your private keys, passwords, seed phrases, or wallet, you may permanently lose access to your digital assets.
• You are solely responsible for the security of your devices, accounts, and wallets.
• Transactions sent to an incorrect or incompatible address cannot be reversed.
• Blockchain transactions are final and irreversible once confirmed.
  

5. Technology & Operational Risks

You acknowledge that using digital platforms and blockchain networks involves risks including:

• hardware or software failures;
• delays or disruptions in internet or network connectivity;
• congestion or failures in blockchain networks;
• cybersecurity incidents such as malware, phishing, or hacking;
• downtime or interruption of external payment processors or banking partners.
  

Bitsduck is not responsible for losses resulting from such failures or disruptions.

6. No Financial, Legal, or Investment Advice

Bitsduck does not provide:

• investment advice,
• financial advice,
• legal advice,
• tax advice,
• or any form of personal recommendation.

Any information provided through the website, customer support, or marketing materials is general information only and must not be relied upon as advice.
All decisions to buy, sell, or exchange virtual currency are made solely by you and at your own risk.

7. Market Disruptions

In the event of market disruption, extreme volatility, or technical issues, Bitsduck may temporarily suspend services (including pricing, quoting, or settlement) without liability.
When services resume, market conditions may differ significantly from before the disruption.

8. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Bitsduck, its affiliates, directors, employees, and partners from any claims, losses, damages, proceedings, or expenses arising out of:

• your use of the Services,
• your violation of our Terms,
• your failure to secure your account or wallet,
• your reliance on any non-advisory information provided by Bitsduck.

9. Payment Partner Disclaimer

Bitsduck uses third-party financial institutions and payment processors for fiat transfers.
These third parties do not provide virtual currency services and are not responsible for any digital asset transactions or blockchain-related activities.

10. Regulatory Compliance & Reporting

You acknowledge that Bitsduck must comply with Canadian AML/ATF laws and may be required to report certain transactions to FINTRAC.
Bitsduck is legally prohibited from informing you if such a report has been filed.