Simply click Sign Up on our homepage, fill in your details, and verify your email. Then complete our quick KYC process, and you’re ready to start exchanging.

We protect your funds and data with top-tier encryption, multi-factor authentication, and round-the-clock monitoring. As a licensed VASP, we follow strict AML/CTF regulations and industry best practices to keep your trading safe and worry-free.

KYC verification helps us manage risk by verifying that every customer using our platform is not a risk to us and, more importantly, to you. This step is mandatory for all customers wishing to make an exchange. KYC is designed to prevent the risk of identity theft, money laundering, financial fraud and the financing of criminal organisations.

Bitsduck supports a wide range of cryptocurrencies, including popular assets like Bitcoin (BTC), Ethereum (ETH). We regularly update our list of supported cryptocurrencies to include emerging tokens and projects.

We aim to execute transactions at or close to the prevailing market exchange rate as determined by liquidity providers such as the kraken.com cryptocurrency exchange. The exchange rate is determined when we receive payment and process your order.

If you need assistance, you can contact Bitsduck customer support by visiting our “Contact” page and submitting a ticket. Alternatively, you can reach us via email at [email protected]. Our team is available to help with any issues you may encounter.

We make commercially reasonable efforts to process exchange transfer orders as quickly as possible, usually within five days after the transaction order has been submitted and KYC fully verified.

Orders can only be cancelled before Bitsduck has completed the exchange operation. If you need assistance, please contact our customer service team at [email protected].

If you lose access to your Bitsduck account, you can initiate the account recovery process by clicking the “Forgot Password” link on the login page. You will be asked to verify your identity through the registered email or phone number. If further assistance is needed, contact customer support.