Last updated: 01.12.2025

Free to register, commissions apply only when you execute transactions.

Account:

•  Account setup: 0 CAD
•  Account maintenance: 0 CAD

Incoming FIAT transfer for exchange purpose: 0 CAD

Minimum and Maximum Exchange Amounts:

• Minimum exchange amount – 200 for pairs quoted in CAD;
• Maximum – None

Fees related to the return of funds to the sender’s account: 0 CAD.

Funds will be returned to the sender’s account if the deposit was made in violation of the terms or if the refund request is made in accordance with Refund Policy . For example:

• The transfer was made using the details of someone other than the verified person on the Platform.
• An incorrect transfer title was provided.
• The transfer was made by a person without current account verification.

Refund Fee: 0 CAD

Complaints handling: free of charge

Exchange Order Terms

Nature of the Service

By submitting an Order through the Service interface, you authorize Bitsduck to execute a crypto-asset exchange transaction using non-custodial mechanisms and charge all applicable fees.

Bitsduck:

1. provides automated or semi-automated access to crypto-asset exchange functionality;
2. sources liquidity from reputable third-party exchanges or liquidity providers;
3. settles all orders on a non-custodial basis, always sending crypto directly to your Self-Hosted Wallet and receiving crypto directly from you;
4. does not provide custodial wallet services, investment advice, portfolio management, or guaranteed return services.
5. Bitsduck does not hold client fiat or client crypto at any time.

Risk Acceptance

Before placing an Order, the Clients must acknowledge and accept the risks associated with the Services by taking active measures (expressly state the acceptance to Company’s Risk disclosure by electronically means before placing Order). 

Fees and Consideration

The Company shall have the right to receive the Fees and other monetary payments for the Services provided to the Client and the Client shall have the obligation to pay to the Company the Fees and/or other monetary compensation. Your fees are reflected in the all-in execution price. No hidden fees apply.

During Order creation, Bitsduck shows an indicative pre-quote with a validity timer for your confirmation. If the timer expires, you will be offered a new pre-quote. 

If the timer expires, a new indicative quote is generated.

The binding execution price is determined at the Pricing Time, which occurs only after:

1. receipt of fiat funds (for buy Orders) or on-chain receipt (for sell Orders), and
2. all compliance checks are finalized.

Your final execution price consists of:

Reference Rate — derived from third-party liquidity providers, reputable exchanges, using a weighted mid-price at Pricing Time;

Variable spread — reflecting market liquidity, volatility, order size, and operational/compliance costs;

Actual blockchain network fees — at Pricing Time.

No additional hidden fees are added.

If Client creates an Order for exchange of funds to the Crypto assets or exchange of crypto-assets for funds, the Client shall guarantee that the amount of Funds necessary for the Client Orders is available in his/her account or wallet, opened with a third party and disclosed to the Company.

Your External Account company or a third-party processor may reject your payment. Bitsduck will not be liable for any losses, fees, or charges connected to your External Account used.  Using your External Account may be subject to additional terms set forth by your External Account agreement, including additional fees. 

Payment Requirements

Fiat must be paid from a same-name External Account of which you are the beneficial owner. We reconcile by name/IBAN/reference. Cryptocurrency for sell orders must be sent from your Self-Hosted Wallet we specify per order; we do not accept custodial deposits. If details or proofs do not match, we may cancel and return funds to the source after checks.

The Clients shall have an account and/or wallet opened with third-party services providers at their discretion. The Clients shall familiarize themselves with their applied fees and other important information by their own. The Company shall be not liable for any actions of these third-party service providers selected by the Clients.

Only payment methods specified by Bitsduck may be used to purchase Cryptocurrency. By submitting an exchange order, you represent and warrant that you are authorised to use the designated payment method and authorise Bitsduck or our payment processor to charge your designated payment method. If the payment method is invalid or unacceptable, your exchange order may be suspended or canceled.

Verification and Compliance Controls

Before executing the Order submitted by the Client, the Company shall have the right to demand to submit the documents supporting legal basis, as well as the source (origin) of funds and/or Crypto assets or to provide other KYC information by the Client. If the Client fails to submit such information, the Company shall have the right to refuse executing the Client’s Order or suspend it until necessary information is properly provided.

The Company shall have the right to demand that the Client would submit documents and/or information confirming the legal grounds and for the acquisition of the Client’s funds and other assets, including funds or Crypto assets sources (origin) information relating to the Client’s activities, and/or other documents and information to the extent necessary for the Company in order to adequately fulfil the requirements of legal acts regulating the prevention of Money Laundering and/or Terrorist Financing and/or other legal acts.

The Company shall have the right to refuse to provide its Service, or to suspend the fulfilment of the Order, in addition to terminate the official relationships with the Client, if the latter does not submit required documents and/or information, avoids or refuses to submit the necessary documents and/or information, conceals the documents and/or information, or provides incorrect or incomplete information to the Company.

Bitsduck may reject or suspend an Order if: identity cannot be verified; same-name checks fail; transaction risk is elevated; origin-of-funds is unclear; a legal or regulatory obligation requires suspension.

The Company shall have the right to suspend and/or terminate the execution of the Order submitted by the Client, if it is required by legal acts of Canada  and/or other legislation binding upon the Company.

If the Company has reasonable doubts that the Order might have been submitted not by the Client or there are other legal or content doubts regarding the submitted Order, the Company shall have the right to demand additional information and (or) shall have the right to refuse executing the Order submitted by the Client.

If information specified in the Order submitted by the Customer is insufficient or there are other irregularities, the Company, depending upon the type of irregularities of the Order, may either reject such Order or execute such Order according to the data specified in it.

Execution and Order Settlement

After Pricing Time:

Buy Orders: crypto is delivered directly to your Self-Hosted Wallet.

Sell Orders: fiat is delivered directly to your same-name External Account.

Bitsduck never holds or controls client funds or client crypto assets.

Settlement timelines depend on external rails (banking systems, blockchain networks).

Delays outside Bitsduck’s control are not Bitsduck’s responsibility.

Accuracy of Information

The Company shall not be held liable for mistakes, irregularities in the Orders submitted by the Client, including but not limited to the correctness of requisites of accounts/wallets number submitted by the Client to the Company. Transactions involving crypto-assets are irreversible. The Client is solely responsible for ensuring the accuracy and completeness of all order details, including the transaction amount and the recipient wallet address. Once an Order has been executed, it cannot be cancelled, reversed, or modified. Blockchain transfers are irreversible.

You are responsible for ensuring:

1. full accuracy of wallet addresses;
2. correct payment details;
3. you control both the External Account and the Self-Hosted Wallet.

You acknowledge that you are solely responsible for populating the correct personal wallet address when you seek to make buy or sell  crypto-asset orders with Bitsduck Account. You may lose all your crypto-asset if you make an error in populating the wallet address. Bitsduck does not take responsibility for any errors in wallet address information that you populate in relation to your buy or sell crypto-asset order.

Order Cancelation

Once executed at the blockchain, Orders are final. Orders cannot be cancelled or reversed after Pricing Time.

The Client shall have the right to withdraw the Orders only if the Company has not yet fulfilled such Order and/or has not yet assumed obligations with regard to third parties pertaining to the fulfilment of the Order.

If an operational error occurs (e.g., pricing/technical error), Bitsduck may correct the transaction or cancel and refund amounts received, minus network fees.

Completed Orders for exchange of crypto-assets for funds via the Service are final. The Company does not accept any returns and will not provide any refunds unless specifically provided in these Terms.

Recordkeeping

The Company shall have the right to record and keep all Orders of the Client submitted and in addition to record and keep the information about all operations carried out by the Client. Records mentioned in this clause may be submitted by the Company to the Client and/or third parties as the evidence of the performed operations. 

After the completion of Order, the Client will get information on completed Order, submitted to Clients personal email registered with the platform.

The Company shall retain the Client’s transaction history and other relevant data for a period specified by applicable legal and regulatory requirements.

The Client shall have a right to find transaction history in his/her profile for the period of not less than 2 (two) years.

Tax Obligations

The Client shall be responsible for determining and fulfilling any tax obligations arising from Clients use of the Platform or Services, including, without limitation, any taxes applicable in any jurisdiction. The Company does not provide tax advice in relation to the Services or otherwise.